Order and Delivery Policy
Our goal is to bring you exceptional quality and service at a price that feels good. By streamlining our shipping process, we're able to offer free delivery while keeping our environmental impact low. This allows us to pass on the savings to you—without compromising on quality or style.
We have an average processing time of 1-3 working days. Due to high demand for our products, there may be a slight delay, which we compensate for in these shipments.
Pre-order Information
- Extended delivery time: We aim to process all orders within 1–3 business days. Once dispatched, delivery typically takes between 5–10 working days. During busy periods, there may be slight delays, but we always do our best to keep things moving smoothly and keep you informed along the way.
- No cancellations: Once you have placed a pre-order, it is not possible to cancel as we make special purchases for these orders to meet demand. As a result, we cannot accept changes or cancellations.
- Customer Service: We are available for any inquiries and will do our best to keep you updated on order status.
Always Free Shipping!
ll your orders receive 100% free home delivery.
Track Your Order
If you have placed an order with us, you can easily track your package a few days after your order via Track & Trace.
Questions about your order?
Do you have questions about your order? You are probably not the first to ask this question. Check out our FAQ page first!
If your question is not listed here, feel free to send us an email via the contact page or at info@timaru-boutique.
Our team is available 7 days a week! We strive to respond within 24 hours.
Track Your Order
Enter your Track and Trace number below to track your package!